Компонент RSTickets! Pro - Help Desk Ticketing System v3.1.0

• Added - 'Global Message Position' and 'Submit Message Position' options allowing you to place messages at the top, bottom or disable their placement.
• Added - 'Show Submit Form Headings' option - allows to display headings separating the sections in the 'Ticket - Submit Form' menu item.
• Added - 'Thumbs Type' for the 'Tickets - Dashboard' menu item, allowing you to upload images instead of the built-in icons.
• Added - 'Show Search' parameter for the 'Tickets - Dashboard' menu item.
• Added - 'Show Category Name' option when editing a category.
• Added - Option to 'Split Knowledgebase To Tabs' for the 'Tickets - Dashboard' and 'Knowledgebase - List' menu items.
• Added - Choose the 'Top Category' for the 'Tickets - Dashboard' and 'Knowledgebase - List' menu items.
• Added - 'Advanced SEF' option allowing to create /category-name/article-title SEF links for the Knowledgebase.
• Added - 'Feedback Section' allowing you to display a 'Was this article helpful?' message at the end of an article.
• Added - Limit the number of subcategories displayed in the 'Tickets - Dashboard' and 'Knowledgebase - List' menu items.
• Added - Option to show the category thumb next to the category title when browsing one.
• Added - Knowledgebase articles can have 'Draft' versions that can be seen only by staff members.
• Added - 'Thumb' option for Knowledgebase articles.
• Added - Knowledgebase articles can be tagged and filtered in the frontend based on those tags.
• Added - Categories can now show articles either as a list or columns (with a pre-set number of columns available).
• Added - Option to auto-calculate the 'Hot' article threshold to 75% of the most viewed article.
• Added - Option to skip the 'Consent' checkbox for staff members.
• Updated - Tickets can now be deleted from the ticket toolbar (if staff has permission).
• Updated - Breadcrumb now shows the current ticket.
• Updated - Frontend HTML has been reworked and more classes added to aid in custom styiling.

Version 3.0.20​

• Fixed - On some servers the 'Select User' modal would load an incorrect URL when SEF is turned on.

• Updated - 'Assigned To' dropdown will now only show the current ticket's departments.
• Fixed - IPv6 addresses could not be stored in Joomla! 4 or were truncated in Joomla! 3
• Fixed - Clearing the 'From' or 'To' calendar fields in Joomla! 3 would not reset the tickets search.
• Fixed - Some custom fields could throw an error on PHP 8.1

• Version 3.0.17​

  • Fixed - 'Calendar' custom field date was saved incorrectly if timezone was set to -UTC.
  • Fixed - Time Spent was calculated incorrectly in the ticket listing view.

Version 3.0.13​

• Fixed - 'Hide Department for User Groups (Customers)' could not be deselected.
• Fixed - Some PHP notices could appear in the backend when running PHP 8.1

• Fixed - When 'Use the Joomla! editor for writing messages' was set to 'No' emails sent were not preserving new lines.